Mbi game takes the privacy and security of every player's personal data seriously. This Privacy Policy sets out clearly how we collect, use, store and protect your information when you use the mbi game platform. By registering or using our services, you agree to this Privacy Policy.
Six data protection pillars we uphold for every Malaysian player
All data transmitted between your device and mbi game servers is protected with 256-bit SSL encryption — the same technology used by Malaysia's leading banking institutions.
Mbi game does not sell, rent, or share players' personal information with any third party for marketing purposes without the player's explicit consent.
Mbi game players have the full right to access, correct or request deletion of their personal data at any time through the account control panel.
Player data is stored in data centres equipped with multi-layered physical and digital protection. Internal access is restricted and regularly audited.
In the event of a data breach affecting your information, mbi game is committed to notifying affected players within 72 hours.
Mbi game's Privacy Policy complies with international data protection standards and Malaysia's Personal Data Protection Act (PDPA 2010) to safeguard players.
Mbi game collects various types of information to ensure a safe, personalised, and high-quality gaming experience for every player in Malaysia. The information we collect falls into several key categories:
When registering for an mbi game account, you are required to provide the following information:
To process deposits and withdrawals, mbi game collects information related to the payment method used, including bank account details, digital wallet numbers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) and relevant DuitNow or FPX information. Full account numbers are not stored on mbi game's servers — only encrypted payment tokens are retained.
| Data Category | Examples | Requirements |
|---|---|---|
| Identity | Full name, IC number, date of birth | Mandatory (KYC) |
| Contact | Email, phone number | Mandatory |
| Financial | Payment method, transaction history | Mandatory |
| Technical | IP address, device type, browser | Automatic |
| Games | Betting history, platform activity | Automatic |
Mbi game uses collected information solely for legitimate purposes related to platform operations. We do not use player data for any purpose beyond the scope outlined below:
Mbi game understands that player privacy is a trust that must not be taken lightly. We share players' personal information only in limited circumstances and with trusted parties:
Mbi game works with carefully selected third-party service providers to support platform operations. These include payment processors supporting Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and FPX; identity verification service providers; and cybersecurity firms. All third parties are bound by strict confidentiality agreements and may only use the data for authorised purposes.
Mbi game may be required to disclose player information to Malaysian authorities or law enforcement bodies if mandated by law, court order, or an official investigation into unlawful activity.
Mbi game continuously invests in security infrastructure to ensure the personal data of Malaysian players remains protected at all times. The key security measures we have in place are as follows:
Mbi game uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the mbi game website.
You can manage your cookie settings through your web browser. Please note, however, that disabling certain cookies may affect the functionality of the mbi game platform. For guidance on managing cookies in popular browsers such as Chrome, Firefox or Safari, please refer to the respective browser's help documentation.
As an mbi game player, you have full rights over your personal data under Malaysia's Personal Data Protection Act (PDPA) 2010. These rights include:
Request a copy of all personal data mbi game holds about you, at any time.
Correct any inaccurate or incomplete information in your account records.
Request deletion of your personal data, subject to legal and regulatory requirements.
Object to the processing of your data for direct marketing purposes at any time.
Receive a copy of your data in a structured, machine-readable format.
Request a restriction on data processing while a dispute or review is in progress.
To exercise any of the rights above, contact the mbi game privacy team by email at privacy@mbigame.com. We will respond to your request within 14 business days.
Mbi game strictly does not accept registrations or platform use by individuals under the age of 18. Our platform is not designed for minors, and we do not knowingly collect personal information from underage individuals.
Should we detect or become aware that personal data of a minor under 18 has been collected without our knowledge, that data will be deleted immediately and the account in question will be terminated. If you have reason to believe that someone under 18 has registered an account with mbi game, please contact us immediately at support@mbigame.com.
Mbi game retains players' personal data for as long as the account remains active or as long as necessary to provide the requested services. Following account closure, data is retained according to the following periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| KYC & identity records | 7 years | AML legal requirements |
| Financial transaction history | 7 years | Tax & audit records |
| Support communication logs | 3 years | Dispute Resolution |
| Game activity data | 2 years | Platform improvement |
| Technical data & system logs | 1 year | Security & debugging |
Once the defined retention period has lapsed, data will be securely deleted or anonymised so it can no longer be linked to any individual.
Mbi game reserves the right to update or amend this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or platform technology developments. Any material changes will be communicated to registered players via:
Continued use of the mbi game platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you may close your account by contacting our support team.
If you have any questions, concerns or complaints regarding this Privacy Policy or how mbi game handles your personal data, our privacy team is here to help:
We are committed to responding to all privacy-related enquiries within 14 business days. For more complex cases, we will keep you updated on progress within a reasonable timeframe until the matter is fully resolved.
Mbi game protects your privacy to the highest standard so you can focus on enjoying the best gaming experience. Register an account today and join a community of Malaysian players who trust mbi game.